Symantec's customer support is bad
Dec. 1st, 2007 01:34 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
zesty_pintoChat ID: 40e0a1d6-4687-422e-90ff-e4efcdbfc9ac
Problem : I purchased Norton AV 2008 thinking it would be Win2k compatible. Since it is not, could I get a refund or at least a replacement order for the 2k compatible version?
Sujin: You will receive a survey to rate your overall experience with Symantec. If you do not wish to receive this email please inform the consultant.
Hello Mr. Donald Lee. My name is Sujin.
Sujin: Welcome to Symantec Customer Service
Mr. Donald Lee: Hi, I ordered the wrong version of Norton AV
Sujin: Hello Donald.
Mr. Donald Lee: I'm using Windows 2k and didn't realize it was not compatible with 2008
Mr. Donald Lee: I wanted to know if I could get my order switched or refunded.
Sujin: Can I please confirm that the issue you have described is that purchased a programwhich is not compatible withn your operating system, is that right?
Mr. Donald Lee: Yes it is
Sujin: Thank you for confirming your details. Please make a note of this case no.(omitted) for your future reference
Sujin:
May I have the order number?
Mr. Donald Lee: It is (omitted)
Sujin: Thank you for providing the requested information
Sujin: I need to verify some information. Do you mind waiting while I check this information for you?
Mr. Donald Lee: Not at all; thank you.
Sujin: I apologize for the delay in this response. Thank you for your patience.
Sujin: Donald , do you have any Norton program installed on your computer ?
Mr. Donald Lee: I used to before I reinstalled Windows 2000
Sujin: What version of Windows do you have right now on your system?
Mr. Donald Lee: Windows 2000
Sujin: Alright I will refund for that order .
Mr. Donald Lee: Thank you; how long will the process take?
Sujin: Please wait.
Sujin: I have processed the refund for the order and the amount will credited to your account within 4-5 working days
Sujin: Is there anything else I can assist you with today?
Mr. Donald Lee: No, that is it, thank you.
Sujin: "I would like to encourage you to provide feedback for this chat, as this helps in our ongoing efforts to improve the service we deliver. You can contact my manager at Symantecmanagers@symantec.suth.com.
Thank you for contacting Symantec, have a pleasant day."
Mr. Donald Lee: You too, good bye
I wasn't sure if it was human or a robot or some cybernetic combination of both.
Problem : I purchased Norton AV 2008 thinking it would be Win2k compatible. Since it is not, could I get a refund or at least a replacement order for the 2k compatible version?
Sujin: You will receive a survey to rate your overall experience with Symantec. If you do not wish to receive this email please inform the consultant.
Hello Mr. Donald Lee. My name is Sujin.
Sujin: Welcome to Symantec Customer Service
Mr. Donald Lee: Hi, I ordered the wrong version of Norton AV
Sujin: Hello Donald.
Mr. Donald Lee: I'm using Windows 2k and didn't realize it was not compatible with 2008
Mr. Donald Lee: I wanted to know if I could get my order switched or refunded.
Sujin: Can I please confirm that the issue you have described is that purchased a programwhich is not compatible withn your operating system, is that right?
Mr. Donald Lee: Yes it is
Sujin: Thank you for confirming your details. Please make a note of this case no.(omitted) for your future reference
Sujin:
May I have the order number?
Mr. Donald Lee: It is (omitted)
Sujin: Thank you for providing the requested information
Sujin: I need to verify some information. Do you mind waiting while I check this information for you?
Mr. Donald Lee: Not at all; thank you.
Sujin: I apologize for the delay in this response. Thank you for your patience.
Sujin: Donald , do you have any Norton program installed on your computer ?
Mr. Donald Lee: I used to before I reinstalled Windows 2000
Sujin: What version of Windows do you have right now on your system?
Mr. Donald Lee: Windows 2000
Sujin: Alright I will refund for that order .
Mr. Donald Lee: Thank you; how long will the process take?
Sujin: Please wait.
Sujin: I have processed the refund for the order and the amount will credited to your account within 4-5 working days
Sujin: Is there anything else I can assist you with today?
Mr. Donald Lee: No, that is it, thank you.
Sujin: "I would like to encourage you to provide feedback for this chat, as this helps in our ongoing efforts to improve the service we deliver. You can contact my manager at Symantecmanagers@symantec.suth.com.
Thank you for contacting Symantec, have a pleasant day."
Mr. Donald Lee: You too, good bye
I wasn't sure if it was human or a robot or some cybernetic combination of both.
