(no subject)
Mar. 20th, 2024 05:53 pmWelp, I received a dispute verdict from the bank that said my ATM transactions gave the correct amount and I angrily corrected them that it was someone stealing my card.
Then I was told that I need to provide more proof which left me wondering what the hell can I even provide when it happened on a day I spent entirely in the house so called them again and was told to file a report, so went to a police station to file a report as not-awkwardly as possible. This was followed by yet another call to them because they gave me a deadline that didn't work with office business hours. Then it included several hours of calling a phone bank where I couldn't reach the detective because I couldn't find them only to eventually find out that the phone bank was using the names of previous detectives that left.
So finally, after all that hurdle jumping, I finally got a verdict and-in my shock-they actually refunded me the money. I'm still waiting for ATM fees to be refunded but the lion's share is back. Thank god.
Ironically this was money that I was thinking of passing along to other people so it wasn't something I was planning to gripe over too much and tbh I only made a big deal out of it because I wanted to give my bank a hard time for having such terrible customer support. Anyway, passed some to someone I know with rent problems and I'll probably move some along to other people along the way.
I'm also reducing my debit use as much as possible to reduce this from happening. Also, this taught me that the next time someone skims my card, it's quicker to just say someone stole the goddamn card. At least if it's credit card fraud it's easier to deal with loss prevention.
Then I was told that I need to provide more proof which left me wondering what the hell can I even provide when it happened on a day I spent entirely in the house so called them again and was told to file a report, so went to a police station to file a report as not-awkwardly as possible. This was followed by yet another call to them because they gave me a deadline that didn't work with office business hours. Then it included several hours of calling a phone bank where I couldn't reach the detective because I couldn't find them only to eventually find out that the phone bank was using the names of previous detectives that left.
So finally, after all that hurdle jumping, I finally got a verdict and-in my shock-they actually refunded me the money. I'm still waiting for ATM fees to be refunded but the lion's share is back. Thank god.
Ironically this was money that I was thinking of passing along to other people so it wasn't something I was planning to gripe over too much and tbh I only made a big deal out of it because I wanted to give my bank a hard time for having such terrible customer support. Anyway, passed some to someone I know with rent problems and I'll probably move some along to other people along the way.
I'm also reducing my debit use as much as possible to reduce this from happening. Also, this taught me that the next time someone skims my card, it's quicker to just say someone stole the goddamn card. At least if it's credit card fraud it's easier to deal with loss prevention.